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subscribers benefiting from the services of electronic communications, including electronic communications services, including value-added text messaging, call center, internet and other services within the scope of the tariff methods and participation in the campaign will have the right to renounce a simple procedure.
Information and Communication Technologies Authority (ICTA), the Electronic Communications Sector Regulation Amending the Regulation on Consumer Rights, entered into force upon publication in the Official Gazette.
Accordingly, regardless of whether a pre-recorded conversation, contest, game of chance and related services identified as “special content services” definition has been removed. Subscribers to use electronic communications services, electronic communications services, including value-added short messaging, call center, Internet and similar methods refers to attend all the services within the scope of the campaign and the tariff will be entitled to give up, or a simple procedure. “International standards of quality service standards to be determined by the institution with the right to use the visually impaired to benefit from their right to request the subscription agreements and bills subscribers to receive messages from the message and the right to refuse unwanted” items removed from the regulation.
value-added electronic communications operators offering the service, the service is free of charge prior to submission to inform consumers on the scope and definition of the service fee. Principles and procedures determined by the Authority informed. Institution added value of electronic communications services, password, and / or similar methods that can access related obligations. Subscriber lines, area code 900 will be closed to the subscribers’ lines on the demand for this service will be made clear.
operators, voice, text messaging, data and other services are provided to inform subscribers reached the limit on the amount of use.
effective
operators, responding to consumer complaints, transparent mechanism to create a solution that can be applied quickly and easily. Consumer complaints and responses to complaints by operators on the safety measures will be recorded and the records to be kept for a period of at least 2 years. Complaints concerning the classification of consumer complaints as a result of the Agency concentrated on a specific topic and / or subscribe to the issue of complaint if satisfied that lead to victimization, regulation or control of matter capable of examining the issue.
visually impaired contracts and invoices will be available free of charge
Subscription agreements, subscription agreements, upon request of operators, consumers and visually impaired Braille or audio replay in the form of bills, as a minimum, will offer free.
provided, subscriptions to foreign nationals in accordance with the effective date passport or internationally recognized by maintaining a copy of the document is equivalent to the subscription agreement will be required.
termination process will take place within 24 hours
Subscriptions are free of charge that can take all the time. Acknowledging receipt of notices of termination operator demand subscribers to forward within 24 hours at the latest. From the moment the request is made within 24 hours of notification of the termination of the service provided to the subscriber curtailed or stopped. Subscribe to the service within 24 hours shall not be responsible in case of restricted or halted. Operator within 7 days from the moment of the termination of the subscriber’s termination request and perform the mail, electronic mail, text message or a call to notify subscribers using one of the repeal of the subscription agreement.
after termination of operators, subscribers who owes back last for at least 4 months in the remaining claims will send the invoice. This time-limit, interest and legal follow-up resulting from the delay applied to the final invoice shall not apply to invoices. Deposits taken before the subscriber, subscriber fees, or as an advance amount remaining after offsetting receivables have to be returned to the subscriber by the operator within 15 days.
Businesses-commitment subscription contracts, or cancellation of a penalty fee for ending requests and other names uygulayamayacak under consideration. – Ankara
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